Our support team is ready to help with questions about your account, withdrawals, payment methods, bonus balance, free spins, active promotions, featured games, recent wins or live betting. If you have account-related issues, technical concerns or general enquiries, contact us for prompt assistance. We can guide you through registration, verification, deposits, withdrawals and responsible-play tools for slots, online casino and live casino play. Support is available across convenient channels and we aim to respond quickly to enquiries during working hours.
| Department | Contact |
|---|---|
| Customer support | [email protected] (live chat and email) |
| General enquiries | [email protected] (account and payments) |
| Affiliate enquiries | [email protected] (partner queries) |
| Payments | [email protected] (withdrawals and limits) |
| Security | [email protected] (data enquiries) |
| Phone | +44 20 7946 0321 (calls Mon-Fri) |
| Working hours | Mon-Fri, 09:00-18:00 (UK time) |
Email Support
Email is the preferred way to contact us for detailed requests, account-related issues, or matters needing documentation. Please send a clear subject line, a short description of the problem, and up-to-date contact details to avoid delays. Attach any supporting documents (ID, screenshots) where relevant. Providing complete information helps our team resolve your request faster.
Contact Form
Response Time
Need help? Most support inquiries are answered within one business day. Simple account and payment questions are usually resolved quickly via live chat or email, while complex cases such as verification or dispute reviews can take longer depending on the issue and required checks. We will keep you updated and aim for a timely resolution.
Feedback
We value your feedback. Please share suggestions, ideas or any issues you encounter so we can make the site better for everyone. Every message is reviewed by our team and helps shape improvements to games, payments, customer support and overall usability. Use the site feedback form or contact support and we will review your input to prioritise practical changes.